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Order Lead Times, Returns, Cancellations

ORDER PROCESSING TIME FRAME

Domestic Orders:  We process and ship within 24-48 business hours

International Orders:  We ship within 7 business days

 

TRANSIT TIME & SHIPPING METHOD

Domestic, 48 states:  We ship via Fed Ex Smart Post and Fed Ex Home delivery.  Estimated transit time is:

              East Coast and Midwest:  5-7 business days

              West Coast:  7-10 business days

 

Domestic, Outside of 48 US States:  We ship via United States Postal Service.  Estimated transit time is 7-14 business days.

 

International, Outside of the US:  We ship via Fed Ex International Mail Service.  Estimated transit time is 7-21 days.  Transit times are totally dependent on how quickly your country's customs will clear your shipment and how quickly your country's postal service delivers.  

            Note:  On international orders, the buyer is responsible for all import duties/taxes required by your country.                       Those will be paid to your country's customs at the time of clearance.  

 

                     We have free trade with Canada and Australia on the majority of our products which means duties are                      waived.  There's no getting out of taxes, unfortunately.  Products in the brushes category may be                            subject to duties in all countries.  

 

 

RETURNS/CANCELLATIONS  

Our paint is handcrafted per order to ensure premium quality, therefore cancellations are not accepted and all sales are final once your order is placed. 

 

ORDER DISCREPANCIES

Claims for damaged, defective, lost or missing items must be reported within 2 days of receipt to ORDERS@HTpaint.com. We reserve the right to replace,repair or credit any defective product.  In the event that a shipment is returned due to an improper shipping address being provided, you will incur an additional shipping charge so please double check your ship to address for accuracy.  

 

 


 

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