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Order Lead Times, Returns, Cancellations

ORDER PROCESSING TIME FRAME

Domestic Orders:  We process and ship within 24-48 business hours

International Orders:  We ship within 7 business days

 

TRANSIT TIME & SHIPPING METHOD

Domestic, 48 states:  We ship via Fed Ex Smart Post and Fed Ex Home delivery.  Estimated transit time is:

              East Coast and Midwest:  5-7 business days

              West Coast:  7-10 business days

 

Domestic, Outside of 48 US States:  We ship via United States Postal Service.  Estimated transit time is 7-14 business days.

 

International, Outside of the US:  We ship via Fed Ex International Mail Service.  Estimated transit time is 7-21 days.  Transit times are totally dependent on how quickly your country's customs will clear your shipment and how quickly your country's postal service delivers.  

            Note:  On international orders, the buyer is responsible for all import duties/taxes required by your country.                       Those will be paid to your country's customs at the time of clearance.  

 

                     We have free trade with Canada and Australia on the majority of our products which means duties are                      waived.  There's no getting out of taxes, unfortunately.  Products in the brushes category may be                            subject to duties in all countries.  

 

 

RETURNS/CANCELLATIONS  

Our paint is handcrafted per order to ensure premium quality, therefore cancellations are not accepted and all sales are final once your order is placed. 

 

ORDER DISCREPANCIES

Claims for damaged, defective, lost or missing items must be reported within 2 days of receipt to ORDERS@HTpaint.com. We reserve the right to replace,repair or credit any defective product.  In the event that a shipment is returned due to an improper shipping address being provided, you will incur an additional shipping charge so please double check your ship to address for accuracy.  

 

 

PRIVACY POLICY:

PRIVACY STATEMENT

 

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or email you, for the continued collection, use or disclosure of your information, at any time, by contacting us at orders@htpaint.com or mailing us at:

Heirloom Traditions Paint

8307 Preston Highway

Louisville, Ky 40219

 

SECTION 3 - DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 – Big Commerce

 

Our store is hosted on Big Commerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Big Commerce’s data storage, databases and the general Big Commerce  application. They store your data on a secure server behind a firewall.

 

Payment:

If you choose a direct payment gateway to complete your purchase, then paypal/Braintree stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

 

SECTION 6 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

 

SECTION 7 - AGE OF CONSENT

 

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 8- CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at orders@htpaint.com or by mail at

Heirloom Traditions Paint

[Re: Privacy Compliance Officer]

8307 Preston Highway Louisville, KY 40219

 


 

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