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Order Lead Times, Returns, Cancellations

FINISHING PRODUCTS:

ORDER LEAD TIMES:  All US domestic orders will ship within 24-48 business hours from the time the order is placed.  We ship via Fed Ex, Fed Ex Smart Post and USPS.  Transit times will be based on the carrier shipping from Kentucky.  All international orders will ship within 7 days after being placed via Fed Ex International Mail Service.  We ship weekly to each country.  

RETURNS/CANCELLATIONS:  Our paint is handcrafted per order to ensure premium quality, therefore cancellations are not accepted and all sales are final once your order is placed. Claims for damaged, defective, lost or missing items must be reported within 2 days of receipt to ORDERS@HTpaint.com. Refused shipments will incur a 30% restocking fee, plus reshipment freight costs. We reserve the right to replace,repair or credit any defective product.  In the event that a shipment is returned due to an improper shipping address being provided, you will incur an additional shipping charge so please double check your ship to address for accuracy.  

 

NOD TRAVEL PILLOW & POD TRAVEL BLANKET PRODUCTS:

ORDER LEAD TIMES:  Please refer to the item code for anticipated ship dates as this is a preorder only item at this time.  We cannot guarantee a delivery date until the product is on our shelves; however we are working diligently to get these through production and shipped as quickly as possible.  

RETURNS/CANCELLATIONS:  All sales, including preorders, are final.  We do not allow cancellations or returns once your order is placed as we turn in numbers to the factory daily for quantities needed.    

 

 


 

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